Questions?We've got answers
WHAT WE MAKE, AND WHO IT'S FOR?
Alive4Real makes facial moisturisers built on one idea: healthy skin starts with a healthy microbiome. Each jar is made fresh to order with live Lactobacillus plantarum probiotics and a carefully chosen herb, with no preservatives and nothing your skin doesn't need.
Your skin's microbiome is the foundation everything else depends on. Without it, skin can't absorb nutrients, can't retain moisture, can't heal itself, and can't fight off what it's exposed to every day. No serum or cream works the way it should on top of a damaged ecosystem — which is why we start there, not with a quick fix on the surface.
This is for people who look for simple, real solutions rooted in skin biology — not just impressive packaging. We believe real solutions shouldn't be complicated. Address the foundation of skin health — your skin's microbiome — and build everything from there.
RETURNS POLICY / MONEY BACK GUARANTEE
We want you to love your Alive4Real creams - but if you are unhappy with your Alive4Real purchase for any reason you have 14 days after receiving your item to request a refund.Please contact us at info@alive4real.com for a refund. For more info visit our Return Policy.
HOW DO I USE THE PRODUCTS FOR BEST RESULTS?
We gently encourage you to begin using your moisturiser straight away.
Your moisturizer arrives packed with billions of *live* probiotics at their peak potency. Think of it like fresh yogurt from the fridge—the sooner you use it, the more powerful it is.
Why timing matters:
Live probiotics are active organisms that naturally lose their strength over time. Without harsh preservatives, your moisturizer stays pure and skin-friendly, but it also means it has a shorter lifespan—about 2 to 2.5 months from the day it's made.
Getting the best results:
1. Use it fresh– Start applying your moisturizer as soon as it arrives for maximum probiotic benefits
2. Consistency is key to getting the best results. Apply a moderate layer of cream on clean face, neck & décolletage morning and night.
The product dose not contain sunscreen. We recommend sensible sun practice and protection during the day.
HOW LONG WILL IT BE BEFORE I SEE RESULTS?
Everyone skin will respond differently, and results can be seen in as early as a two week of consistent twice a day use. However, it can take up to 8 weeks to see results.People with sensitive or compromised skin noticing results faster.
HOW LONG DOES PRODUCT LAST?
Your product will last approximately 45 -60 days. There are no preservatives in our moisturizers. The creams are packed in air-free pump containers to preserve their freshness.
WHAT IS THE SHELF LIFE OF THE PRODUCTS?
Shelf life of the creams are 2,5 months. Alive4Real creams are packaged in an air-free pump containers, to conserve freshness without the use of preservatives.Expiration date shown on the bottom of each container.We want everyone to have the freshest, most effective product and ingredients.
Time from manufacturer to the client use, all play a role in determining the effectiveness and freshness of product.To insure freshness the product is made the same day you place your order and shipped next business day.
HOW DO I STORE ALIVE4REAL CREAMS?
The ideal storage range is 50-68°F (10-20°C), which preserves bacterial membrane integrity without inducing dormancy. A bedroom dresser or hallway closet typically maintains this range year-round, unlike bathrooms where shower steam raises temperatures by 10-15 degrees. If your home runs warm, a skincare refrigerator set to 50°F provides optimal conditions.
Store your probiotic moisturizer in the same location every day. Consistency matters more than finding the absolute coldest spot in your home.
DOSE CREAMS CONTAIN ARTIFICIAL FRAGRANCES?
Creams do not contain artificial fragrances.Artificial perfumes & fragrances introduce potential contamination and unhealthy skin reaction.
WHY DO CREAMS WITH PROBIOTICS HAVE DISTINCTIVE SMELL?
Fresh probiotic formulas have a mild fermented or yogurt-like scent that's barely noticeable. The scent is an indication that the product is working and have naturally derived live probiotics.
WHAT IS THE SKIN MICROBIOME?
Our skin microbiome is a collection of microorganisms like bacteria, fungi, and viruses.These invisible life-forms are known as the skin microbiome and play important part of our overall health.They fight infection, help our immune system work, heal wounds and control inflammation.